Privacy Policy

At The Johnson Neal Group Ltd, we’re committed to respecting and protecting your privacy.
This Privacy Policy explains when and why we collect personal information about our website
visitors, customers and people who contact or interact with us, how we use it, the conditions under
which we may disclose it to others and how we keep it secure.
If you do not want us to process your personal information as described in this Privacy Policy, please
do not provide information to The Johnson Neal Group Ltd or use our website {www.langford
rae.co.uk}.
The Johnson Neal Group Ltd has a Data Protection Officer who is responsible for matters relating to
privacy and data protection. The Data Protection Officer can be reached at info@johnson-neal
group.co.uk or 49 Windsor Drive, Chelsfield, Kent. BR6 6EY.
About The Johnson Neal Group Ltd
Langford Rae Chelsfield, Langford Rae Property Agents and Johnson Neal are trading names of The
Johnson Neal Group Ltd whose registered number is 09440790 and registered office is 49 Windsor
Drive, Chelsfield, Kent. BR6 6EY.
How do we collect personal information about you?
We obtain personal information about you that you provide to us through our website, emails,
phone conversations, documents you provide to us or when you visit one of our branches, for
example when you:
• Enquire about specific properties for sale or for rent, either directly with us or via one of the
property portals.
• Ask us to value your property, either directly with us or via one of the property portals.
• Register for our email newsletters
• Participate in one of our surveys
• Interact with us on our social media sites
We also obtain personal information relating to you using automated technical means when you visit
our website.
What type of personal information is collected?
The information we collect from you might include (but is not limited to) your name, address, email
address, phone number, date of birth and financial details and any other information you choose to
provide to us.
The information we collect through our website using automated technical means includes: the
Internet protocol (IP) address used to connect your computer to the Internet, your login information,
browser type and version, time zone setting, browser plug-in types and versions, operating system
and platform, identification number, online identifier and location data. We also collect information
about your website visit including which website pages are accessed, page response times and length
of visits to pages.
How long do we retain your personal information?
We review our retention periods for personal data on a regular basis. We are legally required to hold
some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of
specific statutory obligations, we will hold your personal data on our systems for as long as is
necessary for the relevant purposes for which we use it, or in accordance with any retention periods
set out in any relevant contract you hold with us.
We will retain any personal information that we feel is necessary for a minimum period of one month
following the date is has been received, and for a maximum period of six months following the date
that our contractual relationship ends.
In some cases it is not possible for us to specify in advance the periods for which we will retain your
personal information. In such cases, we will determine the period of retention based on the
circumstances in which we feel it is necessary to retain it.
How do we use your personal information?
We may use the information that you directly provide to us in the following ways:
• We may use your name, address and contact details for the purpose of carrying out our
obligations arising from any contracts entered into by you and Langford Rae Property Agents,
such as providing you with products and services you have requested, visiting and arranging
viewings of your property. Our legal basis for this use is that it is necessary for the
performance of a contract to which you are party.
• We may use your name, email address and postal address to provide you with information,
you have requested from us, respond to enquiries or requests from you, communicate with
you in relation to those enquiries or requests and arranging visits to your property by our
staff. Our legal basis for this use is our legitimate interests, namely carrying out activities in
the course of Langford Rae Property Agents’ business in response to customer enquiries or
requests.
• We may use your name, email address and postal address to provide you with information
regarding similar goods and services to those you have already enquired about or
purchased. Our legal basis for this use is our legitimate interests, namely the ongoing
marketing of our goods and services to individuals with whom we have an existing
relationship in connection with our goods and services and/or who have expressed an
interest in those goods and services.;
• Where you have entered into a contract with us or we have provided you with services, we
may use your name, email address, postal address or phone number to ask for your feedback
about the services we have provided to you. Our legal basis for this use is our legitimate
interests, namely evaluating and where necessary improving the quality of our service
provision with a view to promoting the success of our business and positive customer
relationships.
• Where you are a party to an existing contract with us or regularly enter into contracts with us
for our goods and services, we may use your name, email address, postal address or phone
number to notify you of changes to the terms and conditions of our services. Our legal basis
for this use is our legitimate interests, namely the administration and management of our
business contracts and relationships.
• We may use your name, email address and postal address to send you marketing
communications, if you have chosen to receive these. These may include information about
properties for rent or for sale, the current property market, promotions or offers. Our legal
basis for this use is consent.
We may use the information that we automatically collect using technical means through our
website to:
• Administer our site and for troubleshooting, testing, research and statistical purposes. We
use Google Analytics, a third party website monitoring tool. For more information, see our
Cookie Policy. Our legal basis for this is our legitimate interests, namely monitoring the use of
our software and IT systems, improving our website
• Measure or understand the effectiveness of our own advertising activity. Our legal basis for
this use is our legitimate interests, namely improving the relevancy of our advertising;
This automated collection of information may involve the use of cookies. Please see our Cookies
Policy for further detail about these {insert link to Cookies Policy}.
We may analyse the personal information we collect directly from you and obtain using automated
technical means to create a profile of your interests and preferences so that we can contact you with
information relevant to you (if you have chosen to receive marketing communications from us). We
may make use of additional information about you when it is available from external sources to help
us do this effectively.
We may also use any of your personal information that we collect from you directly and additional
information about you from external sources where necessary to detect and reduce fraud and credit
risk. Our legal basis for this use of your personal information is our legitimate interests in preventing
our business being subject to fraud or credit risk.
Who has access to information?
We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to:
• Business partners, suppliers and sub-contractors working on our behalf for the purposes of
completing tasks and providing services to you.
Your personal data, including name, address, contact details and preferences will be shared
with Expert Agent. Expert Agent provide Langford Rae with property sales and rental
software. Their privacy and cookie policies can be viewed
here: https://www.expertagent.co.uk/privacy-cookies/
Your personal data, including name, address, contact details and preferences will be shared
with Street Group. Street Group provide Langford Rae with property sales and rental software. Their
privacy and cookie policies can be viewed here: https://www.street.co.uk/terms
Your personal data, including name, address, contact details and preferences may be shared
with Homelet, who are part of the Barbon Insurance Group. Homelet provide Langford Rae with
tenant referencing service and insurance products. Their privacy notice can be viewed
here: https://homelet.co.uk/privacy-notice
Your personal data, including name, address, contact details and preferences may be shared
with Goodlord, who may trade under Oh Goodlord Ltd and/or Goodlord Protect Ltd. Goodlord
provide Langford Rae with tenant referencing services, insurance products, generation of tenancy
agreements and the distribution and storage of tenancy documentation. Their privacy policy can be
viewed here: https://www.goodlord.co/privacy-policy
When we use third party service providers, we disclose only the personal information that is
necessary to deliver the service and we have a contract in place that requires them to keep your
information secure and otherwise use your information in accordance with applicable data
protection law.
We may disclose your personal information to any member of our group of companies (this means
our subsidiaries, our ultimate holding company and all its subsidiaries [Langford Rae Property
Agents, Langford Rae Chelsfield, Johnson Neal] insofar as reasonably necessary for the purposes set
out in this policy.
We may disclose your personal information to our insurers and /or professional advisers insofar as
reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing
risks, obtaining professional advice and managing legal disputes.
We may transfer your personal information to a third party as part of a sale of some or all of our
business and assets, or as part of any business restructuring or reorganisation, or if we’re under a
duty to disclose or share your personal data in order to comply with any legal obligation or to enforce
or apply our terms of use or to protect the rights, property or safety of our customers. However, we
will take steps with the aim of ensuring that your privacy rights continue to be protected.
In addition to the specific disclosures set out in this section, we may disclose your personal
information where such disclosure is necessary for compliance with a legal obligation to which we
are subject, or in order to protect your vital interests or the vital interests of another natural person,
or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an
administrative out-of-court procedure.
Your rights
In this section we have summarised the rights that you have under data protection law. Some of the
rights are complex, applying only in certain circumstances and subject to certain exceptions, and in
the interests of keeping this policy concise, not all of the details have been included in our
summaries. Accordingly, you should read the relevant laws and guidance from the regulatory
authorities for a full explanation of these rights.
You have the right:
• To object to us processing your personal information for marketing purposes. If you object,
we will stop processing your personal information for this purpose. When we collect your
data, you can choose whether or not you wish to receive marketing communications from
us. If you wish to stop receiving marketing communications, you can opt out at any time by
clicking an ‘unsubscribe’ link at the bottom of one of our emails.
• To access the information we hold about you and certain information about our processing
of it and your rights in relation to it.
• In certain circumstances, to obtain erasure of the personal information we hold about you,
subject to certain exceptions.
• To rectification of the information we hold about you.
• In certain circumstances, to restrict our processing of your personal information or object to
us processing it If you object, we will stop processing your personal information unless
certain exceptions apply.
• Where our legal basis for processing your personal information is your consent or the
performance of a contract and we process it by automated means, to be provided with the
personal information we hold about you in structured, commonly used and machine
readable format and to transmit the information to another controller.
• To not be subject to a decision based solely on automated processing, including profiling,
that produces legal effects concerning you or similarly affecting you, subject to certain
exceptions.
• Where our processing of your personal information is based on your consent, to withdraw
that consent at any time. If you withdraw your consent, we will stop the relevant processing,
but it will not affect the lawfulness of our processing before the withdrawal.
To exercise any of these rights, email us at info@langford-rae.co.uk or write to us at 49 Windsor
Drive, Chelsfield, Kent. BR6 6EY. In addition, you can exercise your right to object to direct marketing
at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data protection laws,
you have the right to lodge a complaint to a supervisory authority responsible for data
protection. You may do this in the EU member state of your habitual residence, your place of work
or the place of the alleged infringement. More information about lodging a complaint with the
Information Commissioner’s Office (the relevant UK supervisory authority) can be found
at https://ico.org.uk/concerns/.
Security precautions in place to protect your information
We take appropriate technical and organisational precautions to secure your personal information
and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure
servers. Where we have given (or where you have chosen) a password which enables you to access
certain parts of our websites, you are responsible for keeping this password confidential. We ask you
not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently
insecure, and for this reason we cannot guarantee the security of data sent between us over the
internet.
Use of Cookies
Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by
an organisation to your computer and stored on your hard drive to allow that website to recognise
you when you visit. They collect statistical data about your browsing actions and patterns.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of
information. They also allow us to remember what links and pages you have been or viewed during a
session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the
Cookies we use, visit our Cookies Policy {link to policy}.
Links to other websites
Our website may contain links to other websites run by other organisations. We are not responsible
for the privacy practices of those organisations or the content of their websites. You should read the
privacy policies of these organisations before providing them with any personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was created on 24 May 2018 and last reviewed
on 4th September 2024.
If we change our Privacy Policy we will post the changes on this page and may place notices on other
sections of the website and/or notify you by email.
Further information
You can obtain further information about data protection laws by visiting the Information
Commissioner’s Office website at www.ico.org.uk.