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Our responsibilities to you during COVID-19

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Wed 18 Mar 2020

Our responsibilities to you during COVID-19

At Langford Rae Property Agents we take the health and safety of our staff and clients extremely seriously. We are staying up to date with, and taking advice from the Government, Public Health England and the Chief Medical Officer as the COVID-19 situation progresses.

Given the current level of concern, we want to reassure all our clients that we have taken and will continue to take the appropriate and necessary steps to ensure our levels of service and quality are maintained, without risk to staff and clients and without loss of service whilst adhering to recommendations.

We will continue to monitor the situation on a daily basis and we will provide updates accordingly.

We have already taken the following steps and are confident that we can and will operate with minimal disruption through the next phases of the coronavirus outbreak whilst meeting the needs and requirements of our clients and the wider public.

Office

Whilst our office remains open, for now, we request that you do not attend our office unless it is absolutely essential.  We kindly ask if you can telephone in advance of coming to our offices so that we can make a mutual decision on if it is necessary and if we can make alterative arrangements.

We will be avoiding handshakes and may, politely, ask anyone who visits our office to sanitise their hands.

Staff situated in our offices understand their responsibility to report immediately any change in their health, family health or circumstances.

We have provided hand gel to our staff and do not allow staff to share phones or equipment.

All door handles, phones, keyboards and other office equipment is cleaned regularly.

Our current opening hours are as follows:

Monday to Friday :            9am to 6pm

Saturday :                          9am to 5pm

Clients

Where possible we are offering video call viewings and recorded video viewings

All of our communication channels – telephone, email, text messages, messenger and social media are all operating as normal and all staff members are contactable. 

Buyer and Seller Information

We have introduced new procedures and guidelines in the event of viewing requests. These will be reviewed as the situation evolves but our foremost concern is to keep staff and clients safe. Please talk to our staff on 01689862770 or email chelsfield@langford-rae.co.uk with regard to this.

We are here to help and support all of our clients and we hope you, your friends and family remain safe and healthy for the duration of COVID-19.

Thank you for your patience, support and understanding during this challenging time.